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Additional Information
How long does it take to get connected with AusLinkNet NBN?
Connection times vary with the different types of nbn connections ranging anywhere from 1–15 working days.
In general, if you're already connected to the nbn with another service provider and are looking to transfer your service across, connections are usually complete within 24–72 hours once we receive your order, although it may take up to 5 working days to complete. If you are transferring from an active HFC connection, please be advised you may require a site appointment for a new nbn box and will therefore take longer than another type of transfer.
If you're connecting to the nbn for the first time, you may need nbn equipment installed in your property. For these cases, activation will take longer as an nbn Co technician will need to come round to complete your connection. We will always request the earliest available site appointment (unless you request otherwise) to complete the connection.
Do I need to let my old provider know I'm switching to AusLinkNet?
We always recommend that once you are notified your connection is active with us, you contact your old provider to make sure your service has been cancelled.
Do not cancel with your existing provider before you have confirmation your service is active with us, especially if you are porting a phone number across as this may cause a disruption/delay.
Can I start my NBN plan at a later date?
Yes, you can. The online order form will give you the option to request a later start date. We will endeavour to accommodate your request as close as possible to your requested time.
What do I need to connect to AusLinkNet NBN?
You'll need to check if your address is nbn ready. If it is, then you'll need to decide if you'd like to purchase our modem or use your own.
Any equipment installations required to get connected to nbn will be installed during the connection process if required and are free of charge.
What speeds can I expect with AusLinkNet NBN?
We aim for our network to provide speeds as close as possible to the maximum speed of the plan at any time.
If your premises is serviced by nbn FTTN or FFTB technology, the maximum attainable speed of your nbn service will not be known until you are connected.
CanI use my own modem?
Yes, you can use your own unlocked, nbn compatible modem but it may require reconfiguration. Our tech support will assist as much as possible.